Over the last five to six months we have been working with Katie Brooks and David Johnson at Lacuna Creative on building a new website for The Biltmore Residences. Katie and David have worked diligently on designing us a website that would set us apart from our competitors. We continue to have a great working relationship as we collaborate on the SEO Marketing strategy for The Biltmore Residences.
From the beginning Katie has been fantastic to work with. She explained each section of the agreement contract in detail and was also able to accommodate our special requests. Once the agreement was signed the real fun began as we discussed each integral piece of the new website. Both Katie and David showed great patience as we continued through this process by showing us multiple layouts until we finally found the one that best fit our needs.
After choosing the layout, Katie and David had the site completed sooner than our projected completion date. They continued to stay patient as we worked out the kinks of our new property management system before taking the website live. This was the most complex part of the whole project but Katie and David made it painless by reaching out to the software company directly. Once they obtained the information needed to connect the website to the PMS we were up and running and haven’t slowed down since.
We are very pleased with the performance of the website that Lacuna Creative was able to build for us and the response we have received from our guests. Since going live on May 1st, 2015 we have had many transactions and just from periodically looking at the stats page it seems like we are receiving at least 2-3 bookings a day which is quite a bit more than our old website.
A lot of this success is due to Katie and David staying on top of our digital marketing efforts. Whether it be email marketing (which we send out about 2 a month) or our pay per click ads, their performance has remained consistent. We highly recommend others to choose Lacuna Creative for their website and digital marketing needs.
I came to Lacuna Creative with several projects in mind and no idea really how to implement them. Katie, along with her awesome staff, brought me in for a sit down visit to really get inside my head and figure out what I was wanting. They designed our company website (www.QuixoticFarming.com) and worked patiently with me through edits to make it perfect. They revamped our company logo and even created a new package design for our products. No job was too big or too small. They put the same amount of hard work and dedication into each and every project, and worked with me to get exactly what I wanted. They never once seemed annoyed or frustrated with my nitpicking and tiny changes, they remained extremely professional as they muddled through my edits and random ideas. And every project they have done for my company, they have NAILED IT! They take everything I am thinking and recreate it through design perfectly. They are an extremely talented crew, and I plan on using their services for all of my future projects. I highly recommend them!
GREAT work. Lacuna really communicated well with us through the entire website building process. The project got done in the expected time frame and within budget. I couldn’t ask for a better creative company!
I interviewed a few web design companies and was most impressed with Lacuna Creative. Katie Brooks could already see the direction I wanted to take my site from the first time we met. I have appreciated their communication most throughout the process – a vital part of any business. My site looks and feels just as I wanted it to because of Katie and team. Thank you!!
As a Project Manager, I see many different styles and dynamics of organizations. My role is to be an advocate for my client and make the best recommendations that will in turn help their company to succeed and move forward. When I searched out and interviewed companies to redesign and optimize the website for SRS Design, I came across Lacuna Creative. By far, they were hands down the BEST solution for my client. They totally understood the scope of the project at hand, made suggestions along the way, listened, stayed on task, met our deadlines (actually exceeded them), met our budget, believe in face time with their clients and overall very enjoyable to work with! When working with Katie & David, you feel like they are just part of your company. It’s a whole team working together with the client’s goals in mind. The end product says it all.
Clarke and Katie were great to work with. Listening to our ideas and concepts that we wanted for our website, and formulating that into what our website is today. They’re knowledge of current trends and functionality of other websites helped guide us to the best website possible. Since our site has launched they’ve continued to work with us adding additional functionality and features to tailor this website to us and our guests. They have optimized our site for SEO purposes and have increased our site’s productivity and increased our sales. Just wished we’d done it sooner!
When we chose Lacuna to redesign and optimize our website, we were convinced they had a wonderfully creative and knowledgeable team in place, to make this happen. Our first impression of Katie and David, was one of total interest in our company and what we wanted to communicate about our business. We had very little knowledge of the process, and components needed, but the Lacuna team made it easy to see the big picture quickly. Their response times surpassed our expectations. The willingness to get all the details just as we wanted, was quite impressive, and the end result was exactly what we envisioned! I look forward to working with Lacuna again, in the future!